As online fraud becomes an ever-growing threat, you need to know that legitimate organisations, such as PayPugs, do not ever call, email, or text you to ask for personal information such as your identity number, bank account, or credit card numbers.
This type of fraud, known as phishing, tries to obtain your identity and passwords to transfer money out of your accounts into theirs.
If you get an email or text message from us and you think it’s real, it’s still best not to click on any links. Instead, contact us using our website, which you know is trustworthy, or give us a call online. Don’t call the number they gave you or the number from your caller ID.
Online fraudsters will try to hurry you by saying there is a problem with your account or payment information or that someone else has attempted to log in to your account and that you need to respond immediately.
Do not respond to this kind of pressure but simply hang-up or delete the message. Then contact us directly, so that we can assure you that there is nothing wrong.
We value your time and safety, and during the call, we will never ask you to provide personal information, such as:
· Card number
· Card PIN code
· Card CVV number
· Card expiry date
· Login password to the PayPugs system
· Email password
· Mobile app login code
· Confirmation code received by SMS
· We will never ask you to transfer money anywhere over the phone without having a prior agreement
· We will never ask to change your password
· We will never tell you to enter any code into the PayPugs interface
You need to safeguard your information, both online and offline, so here are a few tips:
1. Don’t reuse passwords. Using strong, unique passwords for each important account is the simplest and most powerful way to avoid problems. Mix upper and lowercase letters with symbols, and create unique and strong passwords for each of your accounts.
2. Do not write these passwords down on your computer or mobile or even leave a hint because phishers are experts in deciphering simple clues.
3. Do not use predictable dates or names as passwords. Many of the online ‘games’ will ask you for the name of your first pet, your mother’s maiden name or significant dates in your life. This is not the fun game it appears to be, it is instead how phishing begins.
4. Log out immediately from our site when you are done. Log out of any site when you are done but especially one’s like PayPugs with banking or credit information or personal details. On a shared or public computer, there could be a delay before the site automatically logs you out, which could allow someone to access your account after you’ve walked away.
5. Keep your computer and mobile devices protected with antivirus programs. The best ones set up a firewall before accessing bank accounts.
6. Clear out your cache and cookies. Cookies can also be used by phishing websites to gain access to your accounts. To help keep your accounts safe, clear your cache and cookies once a month. It will log you out of all websites that store your login details.
7. Monitor your PayPugs account and check on a regular basis for unfamiliar transactions. That way, you’ll know if something’s going on before it’s too late.
If you are worried or have more questions, log into your PayPugs account and contact us directly for the most up-to-date information.