Don’t miss any news, blogs or press updates. Subscribe to our blog.

Don’t miss any news, blogs or press updates. Subscribe to our blog.

Business Development Specialist Support for PayPugs Customers

Business Development Specialist Support for PayPugs Customers

PayPugs has a personalised approach in everything that we do. We make use of real humans to interact with our customers to ensure our customers get personal attention for their needs and queries. 

Here is some inside information on how we help our clients to find the best solutions for their needs when making use of financial services. 

We offer our services to businesses that don’t have the capital to acquire their own licenses or develop their own interface.

Working with our business development specialists

The first step to securing a call with one of our BD specialists is to book a call with us. When the call is booked with us, one of our business development specialists will talk you through the first steps of the process. 

During the call, we will identify the needs and the solutions that the business is looking for and also understand what they are wanting to spend for their package. 

The reason we personally speak to each and every one of our clients is to ensure that they make an informed decision on what services they need. We listen to their problems and based on the information gathered, we share a solution best suited for their needs. 

Once the business is happy with the proposed solution, the business development specialist will discuss the pricing for the plan. This is where PayPugs is different from other service providers, we will try to offer lower rates depending on the location of the business. 

A team member will use this call to feedback to their business, indicating which services the business needs and how much customisation they wish to include. 

customer support

Flexibility in packages

Not every customer has the same needs, so why should every customer pay the same amount for a different package? 

That is exactly the question that we asked ourselves when we came to the decision that clients will have different packages, all depending on the services that they choose and how much they decide to customise. 

Another aspect we keep in mind is the location in which the business operates from. Depending on the laws of the country, we can offer certain businesses lower rates than others to ensure that they get the best deal out of it. 

We also offer white labelling services to businesses where they can customise bank accounts and credit cards based on the branding of the business. This is our personal touch that shows the uniqueness of each business. 

Take for example PayPugs Banking-as-a-Service solution. We provide you with the possibility to customise the ready-made platform. You can have custom design cards, an internet bank, and a lot more with single API integration.

Our BaaS API gateway integration allows businesses to become a service provider and enables their end-users to access e-wallet services that include IBAN bank accounts (EUR & GBP), card issuance (VISA & Mastercard), and international payments (in 39 currencies).

Our onboarding specialists

Our onboarding specialists help businesses to get up and running onto our systems once all of the packages have been sorted. They inform the business of the next steps that they have to take and what the steps are thereafter. 

They also help the business prepare their documentation for Anti Money Laundering (AML) and Know Your Customer (KYC) checks, as they know everything about the process. This also ensures that when their documentation reaches the correct person, that they can easily and quickly onboard you. 

What is even more impressive is our response time, we pride ourselves on responding to all client queries within 24 hours.

BaaS benefits

Making use of BaaS is a huge benefit for businesses as it helps to create a smoother and easier process. It saves the business time and money and allows them to be completely in charge of the process. 

Here are some of the benefits that BaaS offers: 

  • Complete product: businesses receive a ready-made product with an internet bank, mobile application, and APIs without having to create it themselves.
  • Compliance: provides a ready-made solution designed to meet all requirements set by regulators.
  • Cost-effective: offers a digital banking solution for an affordable price.
  • Fast setup: businesses can launch their digital banking solution without waiting months for a banking license.
  • Flexibility: businesses can white label their product solutions to suit the needs of the business end-users.
  • Focus on what matters: businesses get to focus on their brand marketing and sales while we take care of the rest.

Our clients are at the heart of everything we do and we strive to give the best possible customer experience. When you make use of our services, you can count on our partnership approach to be like a friend that is always around and supportive. 

Join the collaboration platform designed with collaborators, freelancers, start-ups, organisers, project managers and business owners in mind.